Need 2 Renew Returns & Refund Policy
Thank you for supporting Need 2 Renew! We take great pride in giving reclaimed materials a beautiful new life. Because our items are uniquely handcrafted and upcycled, please read our policy below regarding returns, exchanges, and refunds.
1. 30-Day Return Window
We want you to love your purchase. If you are not completely satisfied with your item, you have 30 days from the date you receive your order to request a return or exchange.
2. Return Conditions
To be eligible for a return, your item must be in the same condition that you received it:
Unused, unwashed, and unworn.
Free from any marks, smells, or signs of wear.
In its original packaging (where applicable).
Please Note on Upcycled Items: Our products are crafted from reclaimed materials, meaning slight variations in texture, colour shading, or fabric character are part of the unique charm of the piece and are not considered manufacturing defects.
3. Non-Returnable Items
Certain types of items cannot be returned:
Custom or Personalised Orders: Any items made to specific customer measurements, custom branding, or personalised adjustments.
Sale Items: Only regular-priced items may be refunded; items purchased on sale or clearance are final sale.
4. Damaged or Faulty Items
We meticulously check every item before it leaves our studio. However, if your item arrives damaged or has a genuine manufacturing fault (such as a broken metal snap fastener or failed stitching), please contact us immediately at contact@need2renew.com with your order number and a photo of the issue. We will happily arrange a replacement or a full refund.
5. How to Return an Item
Email us at contact@need2renew.com with your order number and the reason for your return.
Once approved, we will send you instructions on where to mail your package.
Return Shipping: Customers are responsible for paying their own return shipping costs (unless the item arrived damaged or faulty). We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
6. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your item and let you know if the refund has been approved.
If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within [5–10] business days.
Questions?
If you have any questions about our materials, sizing, or policies before making a purchase, please don't hesitate to reach out to us at [Your Contact Email]. We are always happy to help!
