Privacy Policy
At Need 2 Renew, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or book our workshops.
1. Information We Collect
We may collect personal information from you when you interact with our website, create an account, register for a workshop, or communicate with us. This information may include: Contact Information: Your name, email address, phone number, and billing address.Booking Details: Information regarding the specific art, craft, or textile workshops you or your children register for. Payment Details: Financial transactions are securely processed via third-party providers (such as Stripe or PayPal through Wix). We do not store full credit card details on our servers.Technical Data: Your IP address, browser type, and information about how you interact with our website, collected via cookies.
2. How We Use Your Information
We use the information we collect to operate our small business effectively and provide a high-quality experience. Specifically, your data is used to: Process your workshop bookings, registrations, and payments. Send booking confirmations, updates, and important studio notices (such as class cancellations due to low numbers). Respond to your inquiries, feedback, or support requests.Improve our website layout, offerings, and user experience. Send promotional newsletters or updates about upcoming holiday bundles or term classes, provided you have opted in to receive them. You can unsubscribe at any time.
3. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We only share data with trusted service providers necessary to run our studio, including: Website and Booking Platforms: Wix, which hosts our website and manages our scheduling tools.Payment Gateways: Secure third-party payment processors to handle transactions safely.Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect the safety and rights of our studio, staff, and participants.
4. Data Security
We implement standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can choose to disable cookies through your browser settings, though doing so may limit some functionalities of our website and checkout system.
6. Accessing and Updating Your Information
You have the right to request access to the personal information we hold about you, or to ask that we update, correct, or delete it. If you have a member account on our website, you can update your details directly through your profile link. Alternatively, you can contact us directly to make adjustments.
7. Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices or legal obligations. Any updates will be posted directly on this page with a revised "Last Updated" date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on our website.